Airnoma: eSIM Worldwide
Learn how Airnoma collects, uses, and protects your personal data.
This Privacy Policy ("Policy") explains how your personal data is collected, used, and protected when you use the Airnoma: eSIM Worldwide mobile application and related services (the "App"). The App is operated by Airnoma Limited ("Airnoma", "we", "us", or "our"). By downloading, accessing, or using the App, you acknowledge the practices described in this Policy.
The App is distributed through the Apple App Store and Google Play. We are committed to handling your information responsibly and in line with applicable data protection laws, including the EU/UK General Data Protection Regulation (GDPR) and, where applicable, the California Consumer Privacy Act (CCPA).
Airnoma Limited is the data controller responsible for your personal data. If you have any questions about this Policy or how your data is handled, you can contact us using the details in the "Contact Us" section at the end of this document.
Airnoma Limited
Address: Rm 1411 14/F COSCO TWR 183 QUEEN'S RD C 上環 - Hong Kong (HK)
Email: [email protected]
We collect the following categories of personal data when you use the App:
| Category | What it includes | Why we collect it |
|---|---|---|
| Location data | Approximate and/or precise device location, depending on the permissions you grant. | To provision and activate the correct eSIM data plan for your region, show relevant local plans, and support network connectivity. |
| Device information | Device model, operating system and version, device identifiers, language settings, and eSIM/network compatibility details. | To deliver a compatible eSIM, ensure the App functions correctly, provide support, and maintain security. |
| Usage analytics | How you interact with the App: screens viewed, features used, session length, crash reports, and performance data. | To understand and improve the App, fix issues, and enhance the user experience. |
| Account & transaction data | Information you provide when signing in (e.g. name, email via Google/Apple sign-in) and details needed to process payments. | To create and manage your account, process purchases, and provide customer support. |
We do not knowingly collect sensitive personal data, and we do not collect more information than is necessary to provide the App and its features.
Where the GDPR applies, we rely on the following legal bases:
We work with trusted third-party providers who process certain data on our behalf under contractual confidentiality and data protection obligations:
We do not sell your personal data to third parties.
Because our service and our providers operate globally, your data may be transferred to and processed in countries outside your own. Where data is transferred from the European Economic Area, the UK, or other regulated regions, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses to ensure your data remains protected.
We retain your personal data only for as long as necessary to provide the App, fulfil the purposes described in this Policy, and meet legal, tax, or regulatory obligations. When data is no longer needed, we securely delete or anonymise it.
Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, as well as the right to data portability and to withdraw consent. You may also have the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us using the details below. You can also manage location and notification permissions at any time in your device settings, and request account deletion from within the App or by contacting us.
The App is not directed to children under the age of 16 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it promptly.
We use industry-standard technical and organisational measures, including encryption in transit, to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may update this Policy from time to time to reflect changes in our practices, the App, or legal requirements. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you within the App or by other means. Your continued use of the App after an update means you acknowledge the revised Policy.
If you have questions, concerns, or requests regarding this Policy or your personal data, please contact us:
Airnoma Limited
Email: [email protected]
Address: Rm 1411 14/F COSCO TWR 183 QUEEN'S RD C 上環 - Hong Kong (HK)